We want you to be completely satisfied with your purchase. Because we deal with international suppliers and cryptocurrency payments, our refund policy is strictly outlined below:
1. Eligibility for Refunds
You are eligible for a refund or a replacement if:
- The product received is defective, damaged, or significantly different from the description.
- The wrong item was delivered.
- The order has not arrived within 45 days from the date of shipment approval.
2. Non-Refundable Situations
- Buyer's remorse or simply changing your mind after the order has been processed and shipped.
- Orders delayed due to incorrect shipping addresses provided by the customer.
3. The Refund Process
- You must contact our support team at support@mamashop.site within 7 days of receiving the defective item, including clear photos or videos of the issue.
- If approved, we will process a replacement or a refund.
4. Cryptocurrency Refund Mechanics
If a monetary refund is approved, it will be issued in USDT (TRC-20). The refund amount will equal the original USD value of the product at the time of purchase. Please note that standard blockchain network fees (Gas fees) may be deducted from the final refund amount.